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Frequently Asked  Questions

WHEN WILL MY ORDER SHIP?

All orders ship within 2-5 business days.
Business days do not include weekends (Saturday and Sunday) or US holidays.
Note: Most commercial machines listed in the commercial category are made to order and require a 6-8 week lead time unless it specifies thatit is in stock. 

WHAT IS THE TRANSIT TIME ONCE MY ORDER SHIPS?

Orders weighing less than 150 pounds ship via Fedex Ground. For orders over 150 pounds, we ship with an LTL freight carrier. When your shipment is close to its destination, the carrier will call you to schedule a delivery appointment. Warehouse Location and Shipping Times: Our warehouses are located in California and Texas. Transit time is typically 3-5 business days depending on location. Please note that the above descriptions are generalizations. The actual shipping time may be affected by many factors, including traffic conditions, weather conditions, and requirements of the transportation service provider.
WHAT DOES YOUR WARRANTY COVER
We offer a llifetime warranty on all products. The lifetime warranty covers all manufacturer defects for the original owner. 
DO YOU OFFER INSTALLATION?
We work with local installers in all major cities. If you are in need of an installer to build your machine, please reach out via email with your information and we can refer you to a local installer.
WHERE CAN I TEST YOUR PRODUCTS?
We have showrooms in Texas and California. Come say hi!

13706 Neutron Rd, Dallas, TX 75244 Tuesday-Saturday 10-6.

5665 Redwood Dr, Rohnert Park, CA 94928 Monday-Friday 10-6, Saturday-Sunday 11-5.